Refund policy

RETURN & REFUND POLICY

Last updated: August 11, 2026

At 3D Layers Lab, every product is carefully 3D printed, inspected, and prepared to order. Many of our products—including GridCubes, accessories, themes, and color combinations—are made specifically according to each customer’s selections. Please review your order carefully before submitting it.

CUSTOM AND MADE-TO-ORDER PRODUCTS

Because customized and made-to-order products are created specifically for you, they are considered final sale and cannot be returned or exchanged because of a change of mind, an incorrect color selection, or an ordering mistake.

This includes:

  • GridCubes and GridCube components

  • Customer-selected colors and color combinations

  • Themes, doors, panels, handles, and trim

  • Personalized products

  • Accessories manufactured for a specific configuration

  • Any product identified as custom or made to order

If you have questions about colors, compatibility, or configuration options, please contact us before placing your order. We are happy to help.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible. Changes and cancellations may be accepted only if production has not yet begun.

Once materials have been allocated or printing has started, the order cannot be changed or canceled. Adding items to an existing order may require a separate purchase and shipping charge.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want you to be completely satisfied with the quality of your order. Please inspect your items when they arrive.

If an item arrives damaged, contains a manufacturing defect, or differs from what you ordered, contact us within seven calendar days of delivery. Please include:

  • Your order number

  • A description of the problem

  • Clear photographs of the item

  • Photographs of the shipping box and packaging if the item was damaged in transit

After reviewing the information, we will work with you to provide an appropriate solution, which may include a replacement part, repair, replacement product, or refund.

Please do not return an item without contacting us and receiving return authorization. Unauthorized returns may not be accepted.

CHARACTERISTICS OF 3D-PRINTED PRODUCTS

Our products are individually manufactured using 3D-printing technology. Minor layer lines, seams, texture differences, small surface variations, and slight differences in color or finish are normal characteristics of the manufacturing process and are not considered defects.

Colors may also appear slightly different depending on screen settings, lighting, filament production batches, and material type.

HEAT AND PRODUCT CARE

Most products are printed using PLA, PETG, or similar materials. These materials may soften, warp, or become damaged when exposed to excessive heat.

Do not leave 3D-printed products inside hot vehicles, near heaters or open flames, in dishwashers, or in prolonged direct sunlight. Damage caused by excessive heat, improper storage, misuse, modification, normal wear, or failure to follow product-care guidance is not eligible for replacement or refund.

RETURN SHIPPING

When we authorize a return because an item is defective, damaged, or incorrect, we will provide return instructions and determine whether return shipping is required.

Original shipping charges are not refundable unless the product was damaged, defective, incorrectly fulfilled, or otherwise required by applicable law.

Customers are responsible for return shipping costs on any discretionary return approved as an exception.

REFUNDS

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank or credit-card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact page.

SHIPPING DELAYS

Our products are made to order, and stated production times are estimates. If we cannot ship your order within the timeframe provided when you placed your order, we will notify you and provide the option to accept the revised shipping date or cancel the affected unshipped items for a refund.

LOST, STOLEN, OR MISDELIVERED PACKAGES

Please verify that your shipping address is complete and correct before placing your order. Customers are responsible for additional shipping costs resulting from an incorrect or incomplete address.

If tracking shows that an order was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier before contacting us. We will assist with available carrier information, but we cannot guarantee replacement of packages confirmed as delivered to the address provided.

CONTACT US

To request assistance with an order, please contact us through the Contact page on our website. Include your name, order number, and a clear description of the issue so we can assist you as quickly as possible.

Nothing in this policy limits any rights or remedies available to customers under applicable law.